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Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
Any item not in its original condition, is damaged or missing parts for reasons not due to our error are not eligible for return or exchange.
Any item that is returned more than 30 days after delivery are not eligible for return or exchange.
Refunds (if applicable):
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable):
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at Silentconfidence37@gmail.com.
Sale items (if applicable):
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable):
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at Silentconfidence37@gmail.com and send your item to: Silent Confidence, 106 Waverly Rd, North Andover, 01845, United States.
To return your product, you should mail your product to:
Silent Confidence, 106 Waverly Rd, North Andover, 01845, United States. You will be responsible for paying for your own shipping costs for returning your item. Send the receipt of the shipped item to our email and we will refund half of the shipping.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a traceable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.